Privacy policy

Who we are

Charted Terrain Studio, LLC ("Charted Terrain", "we") runs chartedterrain.com and the Charted Terrain site-selection tool. Questions about this policy: hello@chartedterrain.com.

What we collect

• When you fill out a form: your name, email, firm, where you're looking, and what you write.
• When you book a call: your name, email and the time you pick, through Google Calendar.
• When you buy: your name, email, company and billing details. Card payments are handled by Stripe. We never see or store your full card number.
• When you use the tool: the properties and areas you look at.
• When you visit the website: Google Analytics records basic usage and device information, such as pages visited, browser and approximate location, using cookies.

How we use it

To reply to you, to tell you when the map covers your area if you asked us to, to deliver scorecards and run subscriptions, to bill you, to improve the website and the tool, and to send occasional product updates. You can opt out of updates anytime.

Who we share it with

Only the service providers that help us run the business: Google (analytics, email and booking), Netlify (website hosting and forms) and Stripe (payments). They handle it only for us. We don't sell your personal information.

Cookies and analytics

You can block cookies in your browser settings, or use Google's opt-out add-on at tools.google.com/dlpage/gaoptout. The website works without them.

How long we keep it

As long as we're in touch or you're a customer, and afterward only as long as tax and legal records require.

Your choices

Email hello@chartedterrain.com to see, correct or delete your information, or to unsubscribe.

Children

The website and tool are for businesses and aren't meant for children under 13.

Changes

We'll post any update here, with the new date at the top.